Apprentice FAQs

This section is updated regularly as soon as we receive any new information. LAST UPDATE: 22/06/2020 09:31

No, but from Monday March 23 it is only open for students who are most vulnerable, or those whose parents or carers are classified as ‘key workers’. To ensure the health and safety of staff and students, we need to keep social mobility to a minimum – which means everyone else should now be studying or working from home.

This is unknown. We will be guided by the advice of the Government, and its team of experts, but we are planning for the new academic year to begin in September.

We will contact students when we know more about how grades will be calculated.

Your employer’s human resources department should be able to give you more details. However, apprentices will continue to be supported through a range of technical resources including Smart Assessor and Microsoft Teams, in addition to telephone and email. Managers, mentors and apprentices will continue to receive our ongoing support.

Awarding organisations are working with colleges and training providers to ensure we can still complete EPA’s using remote technology where possible. Some EPA’s do require a face to face assessment, where it is not possible to change this to a remote option we will work with apprentices and employers to book the EPA as soon as possible under the required Covid-19 health and safety guidelines.

Functional Skills exams for all apprentices who are due to have achieved their Apprenticeship by the 31st July will have their Functional Skills qualifications awarded with the use of predicted grades, this means that the exam will not need to be sat, we will be using the work you have already completed with your assessor to support your achievement.

You will not need to wait for your Functional Skills certificate to be issued before you are put forward for your EPA, as soon as your assessor confirms they have the required evidence to support your predicted grade, they will then work with you and your employer to book your EPA.

The Institute for Apprenticeships and Technical Education has announced that all end point assessment flexibilities put in place due to the coronavirus (COVID-19) outbreak will be extended until the end of the year. We have also introduced a temporary flexibility to allow apprenticeship certificates to be sent to an alternative address if the employers office is closed.

Further details on these changes can be found in the guidance on providing apprenticeships during the coronavirus (COVID-19) outbreak.

You can still apply for live vacancies on our website  and join our talent pool by completing the form on the apprenticeships page of our website. Interviews with employers are being carried out using a variety of online applications such as Microsoft Teams, Skype and Facetime.

Yes, your assessor will continue to support you with the knowledge, skills and behaviours required as part of your apprenticeship, if you have to complete Functional Skills in Maths and English this can also be supported whilst you are working from home. The time you spend working on your apprenticeship (apart from your Functional Skills) can also be recorded towards your 20% OTJT.

Not at all, this opportunity for you to develop new skills within a different role will further support your knowledge, skills and behaviours. This time can be recorded towards your 20% OTJT. Your assessor will still be able to contact you and support you with regular meetings. Our assessment team can work flexibly around you, please speak to your assessor if you need to arrange flexible times to meet online to discuss your progress.

Our student services team is on hand to provide support and advice. Call 01952 642237, or email

Yes, you need to ensure your employer is paying you the national minimum wage for your age. If your employer is topping up the additional 20% then this won’t be an issue.

If you have been made redundant you need to contact your assessor or the apprenticeship team straight away so that we can support you. We can work with you to identify a new placement, we can then transfer your apprenticeship over to the new training provider.

If you have less than 6 months remaining of your apprenticeship, you can continue your apprenticeship training without being employed, the team can discuss these options with you as it will depend on you having the required evidence in place for you to sit your End Point Assessment.