Healthcare Support Worker Apprenticeship – Level 2

Course Code: IIS103
Course Duration
13 months
Course Type
Haybridge Road, Telford
Course Level
About the course

Healthcare support workers work directly with patients and users of services in a range of healthcare settings including their own homes, to provide high quality and compassionate care to individuals. They carry out well defined routine clinical duties with individuals such as monitoring an individual’s condition (by checking blood pressure, temperature, or weight) and checking on their overall progress, comfort, and well-being. Depending on the care setting they may also help individuals to eat, drink, wash, dress or go to the toilet. They will also prepare individuals for healthcare activities carried out by other members of the healthcare team, and a responsible for looking after individuals before during and/or after these activities in line with the care plan. They also carryout varied non-clinical duties such as keeping records making beds tidying up the work area, cleaning or returning equipment used during a clinical activity.

The course is broken down into two phases. In the first phase the learner will work through 7 modules which relate to everyday practice and skill, including the law and the requirements as set out by CQC to deliver safe and knowledge based care, with a foundation in the 6Cs of care. Observation of practice will take place in the work setting.

As the set course work and modules are nearing completion (approx. 15 months) preparation needs to be made to sit the End Point Assessment which consists of four parts.
1. A showcase of work and reflective accounts to be collected
2. A multiple-choice online exam
3. An independent observation of practice
4. A face to face online interview takes place which consolidates all of the above, with an appointed person from the awarding body

Once the award has gained you may be given additional responsibilities in your job role. This is the right time to move into your level 3 award L3 Senior Healthcare Assistant this award will stretch your knowledge further and support your move into a senior position.

• Maths and English at level 1 functional skills or GCSE 4-9 is required, if these have not previously been gained
arrangements will be made through the college to study toward these prior to / during the duration of the course following an initial assessment.
• The individual should have completed the 15 units of the care certificate prior to beginning this course or have extensive healthcare experience with the employer, this would be a requirement prior to starting the course, and your employer will assist you in this.

Smart Assessor is the assessment tool, which is an online portfolio, your assessor will teach you how to use this.

The learner should be allocated a mentor from their place of work who can offer advice in support of course work and company policy and practice.

The learner will be assigned an assessor/ tutor from Telford College to act as your guide and trainer. This assessor will support learning, set and mark work, observe the practice of the individual in their workplace and prepare the learner for End point assessment. (see phase two)

The learner will meet with their assessor regularly and will review progress formally every 10 weeks, the manager /mentor will be invited to participate in these meetings.

Equality, Inclusion and British Values will be explored at every meeting through the use of Hot Topics and an Equality Newsletter

Curriculum Area
Relevant file
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