Equality & Diversity – Level 2 – Distance Learning
Britain is a culturally-diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to tackle discrimination and promote equality. So a good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.
Workplace Violence and Harassment – Level 2 – Distance Learning
Workplace violence and harassment can have huge consequences. The Trades Union Congress estimates that 29% of people have been bullied at work, and many leave their job because of it. Understanding about effective communication and ways to reduce conflict in the workplace will help to create a more positive working environment, benefiting both employers and […]
Data Protection and Security – Level 2 – Distance Learning
Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.
Customer Service – Level 2 – Distance Learning
To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in […]
Team Leading – Level 2 – Distance Learning
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.
Information, Advice or Guidance – Level 2 – Distance Learning
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key – this is all explored on this course.
Understanding Safeguarding & Prevent – Level 2 – Distance Learning
Official data show that over 7,500 people were referred to the Prevent programme in 2015/16. The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation […]
Working with Individuals with Learning Disabilities – Level 2 – Distance Learning
Around 1.5 million people in the UK have a learning disability, and can often find it more difficult than others to describe their symptoms. So a good knowledge of legislation and the healthcare system, as well as an understanding of signs and symptoms of various conditions, is essential for anyone working with individuals with learning […]
Working with People with Mental Health Needs – Level 2 – Distance Learning
Mental Health First Aid & Mental Health Advocacy in the Workplace – Level 2 – Distance Learning
Around 450 million people currently experience mental health problems, with recent reports suggesting that over 12 million working days were lost due to work-related stress, depression or anxiety in just one year. It’s important that employers are transparent and open about mental health issues, and this qualification builds an understanding of mental health problems and […]