Level 2 Certificate in Understanding Behaviour that Challenges

In an individual’s personal or work life they may encounter behaviour that they find hard to understand and difficult to ‘manage’. This course gives learners an insight into behaviour that challenges and how to respond to these situations in the most appropriate and supportive way. Learners will examine what behaviour that challenges means, why it may occur and how to promote positive behaviour.

They will learn about the importance of effective communication and the vital role of reflection following episodes of behaviour that challenges. Learners will also explore the support available to maintain their own well-being. Behaviour that challenges others is almost always a form of expression (a way of telling us something) and an indicator of unmet needs. The ‘challenge’ is not the person. The challenge is to understand the triggers for and reasons behind their behaviour. This understanding will help care and education providers alike to develop the proactive strategies needed to reduce incidences of behaviour that challenges in the future.

Who’s it for?

This qualification would be particularly useful to those who work in an educational setting or within health and social care. More generally, it is also suitable for individuals who wish to learn more about how to respond to incidences of behaviour that they may find challenging.

What are the benefits of doing this course?

As well as attaining a nationally recognised qualification upon completion, candidates will gain a thorough understanding of the common causes and triggers of behaviour that challenges. Candidates will also learn about effective communication skills and de-escalation techniques. Knowing how to anticipate behaviour that others may find challenging and how to respond to these situations appropriately can help to create a more harmonious living or working environment.

What will I learn?

The Level 2 Certificate in Understanding Behaviour that Challenges comprises four mandatory units that are presented across two concise online modular workbooks:
Unit 01: Understand behaviour that challenges
Unit 02: Understand how to support positive behaviour
Unit 03: Understand the importance of effective communication and the management of behaviour that challenges
Unit 04: Understand the role of reflection and support for those involved in incidents of behaviour that challenges

Course delivery and assessment

This is an online Distance Learning programme.  On enrolment you will be issued with all the relevant online learning materials required to complete the qualification via our eAssessor platform. These materials have been officially endorsed by the Awarding Organisation, NCFE CACHE. The learning materials comprise a set of high-quality digital knowledge workbooks alongside online assessment materials that allow learners to complete a portfolio of evidence and demonstrate their achievement of all the learning outcomes associated with each unit.  Learners are also assigned an assessor whom they can speak to should they require advice at any stage.

Entry Requirements

To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/21, be a resident of England and have lived in the EU for the last three years.  You cannot be currently studying on any other course with us or another provider.

Progression opportunities

By undertaking this programme, learners will be able to further their own continuous professional development, which may improve their career prospects. Learners may then wish to progress on to further qualifications.

Click here to download qualification factsheet.

To find out more information or to enrol on a course please call the Distance Learning team on 01952 642335 or email us at DistanceLearning@telfordcollege.ac.uk and we will be happy to help.