Telford College logo, white text stating Telford College with blue partly closed circle icon.

Desktop Support Technician

Application deadline
December 13, 2024 12:00 am
Department
IT Services
Employment type
Permanent
37 per week
Location
Telford College - Wellington, Telford
Salary
£23,370
Reporting to
Director
Potential interview date
From December 17, 2024
Vacancy reference
VN1048
About the role

Join our dynamic IT department and become an integral part of a small, friendly team committed to keeping our college’s tech running smoothly! As a Desktop Support Technician, you’ll play a key role in supporting the diverse needs of our users, ensuring that all of our equipment is top-notch, up-to-date, and ready to support both teaching and business operations.

This is more than just a tech role – it’s an opportunity to shine in a fast-paced, ever-evolving environment. Bring your expertise, enthusiasm, and forward-thinking approach to help drive continuous improvement while making a tangible impact on our community.

If you’re passionate about delivering exceptional customer service and thrive in an environment that’s always on the move, we want you on our team!

Key Responsibilities
Be the first point of contact in delivering exceptional, user-friendly IT support across our vibrant college community! As a vital member of our IT team, you’ll provide top-tier help desk assistance, ensuring our students, staff, and faculty get the tech support they need – whether remotely or face-to-face.

Key responsibilities include:

  • Swift Response: Answering support calls through phone, Teams, or in person, addressing any issues promptly and professionally.
  • On-the-Go Assistance: Offering remote and in-person support at the main campus and across our associated sites.
  • Tech Troubleshooting: Diagnosing, reporting, and resolving hardware and software faults to keep everything running smoothly.
  • Customer-Centered Service: Delivering solutions that focus on ease, efficiency, and end-user satisfaction.

This is your chance to showcase your problem-solving skills while making a real impact in a fast-paced, ever-evolving digital environment. Join us in supporting a seamless tech experience for all!

Skills, knowledge and expertise

Qualifications and training

  • Level 3 IT Qualification

Skills and expertise

  • Experience & Knowledge of using and supporting the Office and Office 365 suite – including Teams, OneDrive, Sharepoint and Exchange Online.
  • Significant level of knowledge and experience in the use and support of Windows technologies.
  • Knowledge and experience of supporting hardware and software, including telephony equipment, in a technical support role.
How to Apply

We look forward to receiving your application and knowing more about your qualifications, skills, personal qualities and experience that you would bring to the role and to Telford College. Please take time to review the job description.

Please complete the online application form with details of your full employment history (since leaving school, including education, employment and voluntary work) including reasons for any gaps in employment. This should also include a statement of the personal qualities and experience you believe are relevant to your suitability for the post and how this meets the job description and person specification requirements. Your application form will be re-produced in a standard format by the system (without personal identifiers) to assist us in our anonymised shortlisting process.

Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. The college’s safeguarding policies are available here. Under KCSIE (keeping children safe in education) guidance the college is committed to all pre-employment safeguarding checks, including online checks and candidate history. Therefore, please note upon clicking to apply you agree for these checks to be completed.