We are looking for a Desktop Support Technician Apprentice to join our IT Services team here at Telford College.
We are looking for a Desktop Support Technician Apprentice to join our IT Services team here at Telford College.
• Deliver an effective and customer focused help desk: Acting as one of the first points of contact for the IT/digital support contact line, recording support requests in relevant systems and support of the end user with their query/issue. Escalating if necessary
• Respond to support calls from end users to ensure a customer focused approach detailing with support calls.
• Supporting end users remotely, as wells as physically on the college sites.
• Assist with maintaining, managing, and updating all college hardware ensuring it remains in a serviceable and compliant condition
• Report/diagnose/record and resolve all college hardware and software faults
• Install software packages to run under college operating systems, in line with the college IT security policy
• Support the network team with testing of new software, hardware and computer images prior to cross-college roll out
• Install and test college purchased computer hardware (including Apple devices) and other peripheral devices
• Assist and support the scope and implementation of specific projects as requested by the line manager
• Maintaining the IT asset log of all equipment and undertake annual IT asset reviews and checks. Ensuring all assets entering the college are correctly recorded, amend records on any changes and support with recording of assets for disposal
• Assist with the checking and maintaining device records in Windows Active Directory and Intune MDM and using the systems to deploy software and apps.
• Assist with the issuing of portable IT equipment to end users, following the college procedures
• Support with the facilitation of AR/VR sessions through the dedicated suite, but also with portable equipment on/off the college campus
• Support with the maintenance and preparation for AR/VR sessions through the dedicated suite, but also preparing portable equipment to be used across the campus and off site
• Assist college functions, such as open evenings, enrolment, awards evenings etc.
• To undertake any other such duties commensurate with the grade of the post as may be requested of you by your Line Manager at your initial place of work or at any other premises which the Corporation currently has or may subsequently acquire.
• To know and abide by the health and safety
We look forward to receiving your application and knowing more about your qualifications, skills, personal qualities and experience that you would bring to the role and to Telford College. Please take time to review the job description.
Please complete the online application form with details of your full employment history (since leaving school, including education, employment and voluntary work) including reasons for any gaps in employment. This should also include a statement of the personal qualities and experience you believe are relevant to your suitability for the post and how this meets the job description and person specification requirements. Your application form will be re-produced in a standard format by the system (without personal identifiers) to assist us in our anonymised shortlisting process.
Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. The college’s safeguarding policies are available here. Under KCSIE (keeping children safe in education) guidance the college is committed to all pre-employment safeguarding checks, including online checks and candidate history. Therefore, please note upon clicking to apply you agree for these checks to be completed.
