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Student Services Officer

Application deadline
May 5, 2024 10:00 pm
Student Services
Employment type
37 hours per week over 52.14 per annum
Skills Hub - Telford
Reporting to
Assistant Principal Student Experience & Safeguarding
Potential interview date
Vacancy reference
About the role

Telford College is set to play a pivotal role in the new hi-tech facilities of Telford’s ‘Station Quarter’, as it plans to launch exciting new opportunities in the state-of-the-art Skills Hub in the heart of Telford town centre. With a planned opening date for September 2024 we are looking for support staff to be based at the hub from June onwards, giving the opportunity to learn more about Telford College before the new academic year. Our Student Services Officer will be key to supporting the student cohort and the colleges new and exciting project.

Key Responsibilities
  • Efficiently and accurately process, track and monitor all relevant Student Services processes including bursary, enquiries, reception, applications, interviews, admissions, IAG, careers and via Pro Solution, paper base, email or telephone in a timely manner.
  • Be fully conversant with all Student Services processes as outlined above.
  • All duties to be performed and completed in line with the Student Services, Service Level Agreement.

See full job description for more details.


Skills, knowledge and expertise

Qualifications and training

  • Five Level 2 qualifications including maths and English (GCSE A*-C, or equivalent)

Skills and expertise

  • With a diverse cohort of students having excellent interpersonal skills is essential to the role.
  • The nature of the role will require excellent time management of skills and the ability to remain calm under pressure whilst having a diplomatic approach.
How to Apply

We look forward to receiving your application and knowing more about your qualifications, skills, personal qualities and experience that you would bring to the role and to Telford College. Please take time to review the job description.

Please complete the online application form with details of your full employment history (since leaving school, including education, employment and voluntary work) including reasons for any gaps in employment. This should also include a statement of the personal qualities and experience you believe are relevant to your suitability for the post and how this meets the job description and person specification requirements. Your application form will be re-produced in a standard format by the system (without personal identifiers) to assist us in our anonymised shortlisting process.

Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. The college’s safeguarding policies are available here. Under KCSIE (keeping children safe in education) guidance the college is committed to all pre-employment safeguarding checks, including online checks and candidate history. Therefore, please note upon clicking to apply you agree for these checks to be completed.