National award for apprentice Matthew who ‘leads by example’

A Telford College apprentice has won a national award in recognition of his work with patients, staff and visitors at one of the region’s leading hospitals.

Matthew Richards has won the National Association for Healthcare’s security officer of the year award. He was recognised for his work at the Queen Elizabeth Hospital in Birmingham.

Matthew works for Engie Limited, a global leader in zero carbon transition for a wide range of customers, including businesses and local authorities.

He has also been studying for an intermediate certificate in providing security services, at Telford College, since 2017,

Matthew, 32, from Birmingham, said: “It was a shock to find out I had been nominated for this award, let alone win it.

Matthew Richards, pictured with Andy Starkey

“I would like to thank the management of the security department, my fellow officers and Mark Hewett, a senior trainer and assessor at Telford College, for the continued support and guidance they have given me.”

Andy Starkey, security manager at Engie said: “Matthew

takes on the duty manager role whenever required, and is always prepared to go above and beyond his responsibilities.

“He never lets his personal opinion or agenda affect his role, providing the best possible care and service.

“Matthew is one of my most loyal, unselfish and dedicated officers. He leads

Matthew’s award

by example and since his arrival on the team has inspired others through his can-do, positive attitude to the role.”

He added: “His mental health, first aid, dementia awareness and apprenticeship training with Telford College has helped him in his role to understand the frustrations and issue he faces from patients, visitors and the health trust.”

“He engages, de-escalates and reassures where possible, and only slips into the authoritarian security role when bridges can’t be built, and the skills set of security is then needed.”

Enjoyed the blog? Give it a share!


Don’t miss out on our Open Event June 26th 5.00pm. Register here:

This field is required
This field is required
Please enter a valid email address
Please enter a valid mobile number
This field is required
This field is required

This field is required

We’d love to keep you up to date with exclusive offers, competitions and information about the courses you’re interest in, your application to college, news and stories from students, upcoming events and more.

This field is required

Thank you for registering, please check your emails for details.

View our


Skip to content