Student FAQs

This section is updated regularly as soon as we receive any new information. LAST UPDATE: 01/09/2020 09:45

The college was able to assess grades with a high degree of accuracy, the teachers who contributed to the process know their students well. 

The grades centres submitted to the exam boards were based on objective evidence and agreed by the college following a rigorous internal quality assurance process and are not the sole responsibility of any individual teacher. 

The standardisation model developed by Ofqual and the awarding organisations is statistical, designed to adjust for different interpretations of the standards by different centres and the results may not reflect the grades submitted by the centre. 

The standardisation process applied by the exam boards ensures grades awarded this year are consistent with those awarded to other cohorts in other years. We know that the Centre Assessed grades were higher than this nationally, meaning that there will be some downward adjustment at subject and centre level.

This was the fairest possible approach available under extreme circumstances and the grades awarded this year are as valid as in any other year. This will allow students to progress in the usual way despite the cancellations of external exams.

Ofqual has published resources for students receiving their qualifications this summer. These resources include a student guide to post-16 qualification results that provides students with additional information to help them understand how their results have been awarded, what to expect on results day, options available to them if they are unhappy with their result, and details on the appeals process for GCSE, AS and A levels.

Examples of key workers include those in the NHS, armed forces, teaching and childcare, care home and social workers, police, community support and civilian staff, prison and probation officers, firefighters, local authority planners, environmental health officers, traffic officers, and delivery drivers who need to be able to go to work. A full list of critical sectors can be found here.

Vulnerable children include children who are supported by social care, those with safeguarding and welfare needs, including child in need plans, on child protection plans, ‘looked after’ children, young carers, disabled children and those with education, health and care (EHC) plans.

We will be operating a normal college day, with lessons, access to student services, resources, and a limited number of exams.

Since the college is not closed – simply working in a different way – we still have tutors on hand to work remotely with our students, by telephone, email and website portals, to ensure they are working effectively and efficiently towards their assignments and achieve during this academic year.

Staff and students can remotely access our systems within a secure IT environment. We have also invested in website portals, such as Moodle, that enable staff to upload student work and maintain effective communication channels for on-going tutor advice and guidance. A list of useful online resources can be found here: https://www.telfordcollege.ac.uk/remote-study-resources/

The Government has announced there will be no exams taking place in schools or colleges this year, for any qualification (this includes GCSE, A level and all other vocational and technical qualifications)

The government have said ‘we recognise that some students may feel disappointed that they have not been able to sit their exams. If they do not feel their calculated grade reflects their performance, they will have the opportunity to sit an exam, as soon as is reasonably possible after schools and colleges open again. Students will also have the option to sit their exams in summer 2021.’

Therefore, it is important for students to continue to study and develop their skills.

Due to the cancellation of summer exams, your teachers will be giving you an assessment grade. This prediction can include evidence from homework, classwork, mock exams, controlled assessment completed so far. Your teacher will be going through a rigorous process to make the assessment grade.

These grades will be submitted to awarding bodies, where they will go through a rigorous moderation, before your final grade will be given. 


The calculated grades awarded will be formal grades, with the same status as grades awarded in any other year.

University representatives have already confirmed that they expect universities to be flexible and do all they can to support students and ensure they can progress to higher education.

This is unknown. We will be guided by the advice of the Government, and its team of experts, but we are planning for the new academic year to begin in September.

We will contact students when we know more about how grades will be calculated.

We are aware that many employers have had to cancel placements temporarily due to the current situation. We are keeping in touch, with a view to rescheduling them when the risk has been reduced.

Speak to our student services team, as we may be able to find other ways of getting coursework to you.

The Government has given schools and colleges the flexibility to deliver meals or provide shop vouchers to children entitled to free school meals, if they are no longer attending, either due to closures or as a result of self-isolating. We can provide meals or vouchers for supermarkets or local shops, which can be sent directly to families who are either self-isolating at home or whose schools are closed on government advice. Speak to our student services team for details.

Bursary payments will continue in the normal way.

The BeSafe team are available for any student who has a safeguarding concern, or are struggling with their mental health and need to access our mentoring and counselling service. You can learn more about who we are and how to access our services on Moodle here. You can also contact us by email:  besafe@telfordcollege.ac.uk or ring 01952 642220. Click here for a list of key safeguarding contacts.

Our student services team is on hand to provide support and advice. Call 01952 642237, or email info@telfordcollege.ac.uk