Student FAQs

To best support the needs of students, the most vulnerable students will be invited onto site first, followed by the plans as outlined below. 

A planned calendar of scheduled return times and dates will be produced, that must be adhered to – and span across w/c 8th March to w/c 22nd March. Students will be invited in for a test, prior to any on-site classroom activities beginning – a schedule of further testing will take place after the initial test. 

It will also be mandatory for students and staff to wear a face covering in classrooms as well as around communal areas of the campus.  

Students will continue to learn remotely until their scheduled on-site test/day – following their test, they will return to class and follow their normal timetables.

Timetabled remote sessions will continue as planned. We will endeavour to plan first days back on site on days where students do not have remote learning.

Remote education: academic year 2020-2021:

What to expect if students need to isolate, or during periods of national or local restrictions

What remote education will be available?

During a national/local lockdown

During any periods of lockdown, for students working from home, they should follow their usual timetable. The vast majority of sessions will be live lessons, delivered through Teams. Teachers will be delivering content and setting tasks through these Teams sessions. In some cases, staff may set independent tasks through the course of the Teams calls, which will need to be completed as per the teacher’s instructions and within the allocated timeframe. 

Apprentices are following the same process, they will have their planned timetabled sessions delivered as above by their course tutor. Assessors will also continue arranging 1:1 meetings via Teams with apprentices and employers to continue knowledge, skills and behaviours.

During a lockdown, the college will still be open for face to face delivery for vulnerable students, and children of keyworkers. Vulnerable students also include students who cannot access remote delivery from home, or do not have a quiet place to study Vulnerable students also includes students who cannot access remote delivery from home, or do not have a quiet place to study. Please see below link for the list of vulnerable students and definition of key workers.

https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

For periods of self-isolation

Full time study programme students and apprentices should continue to follow their timetable, most sessions accommodate blended learning, and students can remote into their sessions through Microsoft Teams. Where this is the case, teachers will Teams call students into a session. Where this is not possible, students will be sent work to complete. If students require any clarification or support during their period of isolation, they can email their tutor or message through Teams, during college hours.

Currently, all adult delivery is either fully remote or blended learning. All adult students have access to remote sessions and can continue to follow their timetable remotely.

Expectations of students and apprentices

To ensure students achieve their highest possible grades throughout and at the end of the academic year, they must continue to adhere to the expected on-line learning conduct. This includes: regular attendance, participation in sessions and commitment to study, as well as acting professionally throughout the course of their sessions.

Non-attendance to sessions, or lack of participation in sessions will be followed up through the college’s supportive behaviour process.

Apprentice non-attendance to sessions, or lack of participation in sessions will be followed up through the colleges supportive disciplinary process and escalated to the employer as a joint supportive process.

Students with SEND

High Needs students and students with Educational Health Care Plans (EHC plans)

During a national/local lockdown

For students studying in vocational areas, the vast majority of sessions will be live lessons, delivered through Teams. Teachers will be delivering content and setting tasks through these Teams sessions. In some cases, staff may set independent tasks through the course of the Teams calls, which will need to be completed as per the teacher’s instructions and within the allocated timeframe.  Students can also still access site for face to face delivery, to access remote sessions from site, and receive additional support.

For students studying in Foundation or The Willow Tree Centre, teachers will work with parents/guardians and students to find the best method of support. This may include: sending work home via email or post, regular telephone calls to set tasks and check on progress, live or recorded remote sessions, or continued face to face delivery on site.

Periods of isolation

Students studying in vocational areas should continue to follow their timetable, most sessions accommodate blended learning, and students can remote into their sessions through Microsoft Teams. Where this is the case, teachers will Teams call students into a session. Where this is not possible, students will be sent work to complete. If students require any clarification or support during their period of isolation, they can email their tutor or message through Teams, during college hours. Where possible, learning support assistants may be able to support students remoting into sessions.

For students studying in Foundation or The Willow Tree Centre, teachers will work with parents/guardians and students to find the best method of support. This may include: sending work home via email or post, regular telephone calls to set tasks and check on progress, students may also be able to access live sessions remotely.

Support for students without devices, connectivity or a suitable environment for learning

During a national/local lockdown, students who may not be able to effectively work from home will still be able to access site to use college facilities and access support.

The college is working to provide equipment to students who need access to devices.

Periods of isolation

A large proportion of students now have access to equipment to help support working from home during any period of isolation, and we are continuing to secure further equipment. For students who do not yet have a device, hard copies of work can be sent home, and students can contact teachers and student services via telephone for any help and support needs.

Assessment arrangements

Where possible, assessments can continue as planned, safely and within awarding body regulations. Where this is not possible, assessments may be delayed until students are back on site.

During periods of lockdown, it may be possible for students to still access site to complete assessments. If this is the case, we will notify students of the arrangements in place.

Students should not attend site for assessments if they are in a period of self-isolation.

Students should not attend site for assessments during periods of lockdown unless they have received communication asking them to do so, and they are not in any period of self-isolation.

Courses that require specialist equipment or facilities

Where possible, the college will seek to support students’ access to specialist equipment while working from home. However, this will not always be practical.

For shorter periods of isolation, the focus of delivery will switch to theory sessions, or adapted methods of delivery that do not require specialist equipment/facilities. Upon returning to site, more practical work will be completed.

During periods of sustained national or local lockdown, it may be possible for students to access site to complete assessments that require access to specific facilities or equipment. If this is the case, we will notify students of the arrangements in place.

From January 5, 2021

  • The following students will access the college site:
    • Vulnerable students
    • Students with an EHCP
    • Students of key workers
    • Students who have exams must book in at reception 30 minutes prior to their exam
    • Students who are at risk of not completing their programme
  • All other students will be expected to engage in online learning, following their normal timetable. Tutors will be in touch to provide further with guidance.

Letter to students

Letter to parents and carers

The government announced last night, that the planned A level and GCSE exams scheduled for this summer would not go ahead as planned.

However, another form of assessment will take its place.

As of yet, we do not have any further information as to what form these assessments may take, we will of course keep you informed as we get the information through.

However, we know from last year that grades were based on work that had been completed, attendance and mock assessments. While this year may take a different form of assessment, it is of vital importance that students attend and engage with their remote sessions for maths, English and A levels. Teachers will be delivering live remote sessions, which will include assessments, and students must complete all work set.

Non-attendance to remote sessions will be followed up, any non-attendance will seriously hamper a student’s ability to achieve and progress and may put their place at college at risk.

If you need support, or will have any difficulties accessing sessions remotely please contact your tutor.

The college is still open for students who are vulnerable or are children of key worker, this also extends to students who do not have the resources available to work from home.

At the moment, exams for functional skills students are still planned to go ahead.

Extra tuition sessions for maths and English are still taking place, albeit remotely. Students should still attend these mandatory sessions remotely, the extra support in these key subjects is of the upmost importance, and is in place to support our students to achieve. Please speak to your tutor if you are unsure when these sessions are taking place.

We are here to support our young people to achieve, whatever form this may take.

Q- What remote education will be made available for different learner cohorts?

A- Your lecturers and personal tutors are working hard to make provisions to work remotely where possible. Please as them directly about any ideas you may have. 

Q- Where can I access my timetable?

A – You can talk to your personal tutor if you don’t have access to your timetable.

Q – What are the expectations of students?

A – We support you in all aspects of college life, please see use this link to find out what support you can access.

Q – What if my course requires me to have specialist equipment or facilities?

A – Your lecturer will facilitate learning and ensure you’re set tasks and challenges that reflect what most students have access to at home. Please speak to your personal tutor if you feel you need support. 

Q – What if I’m a student  without devices, connectivity or a suitable environment for learning?

A – Speak to your tutor who will arrange IT provisions with our digital team.

Q- How does the college support for students with SEN?

A – Wherever possible we will ensure provisions to have SEN and vulnerable students here at college.

Examples of key workers include those in the NHS, armed forces, teaching and childcare, care home and social workers, police, community support and civilian staff, prison and probation officers, firefighters, local authority planners, environmental health officers, traffic officers, and delivery drivers who need to be able to go to work. A full list of critical sectors can be found here.

Vulnerable children include children who are supported by social care, those with safeguarding and welfare needs, including child in need plans, on child protection plans, ‘looked after’ children, young carers, disabled children and those with education, health and care (EHC) plans.

We will be operating a normal college day, with lessons, access to student services, resources, and a limited number of exams.

Since the college is not closed – simply working in a different way – we still have tutors on hand to work remotely with our students, by telephone, email and website portals, to ensure they are working effectively and efficiently towards their assignments and achieve during this academic year.

Staff and students can remotely access our systems within a secure IT environment. We have also invested in website portals, such as Moodle, that enable staff to upload student work and maintain effective communication channels for on-going tutor advice and guidance. A list of useful online resources can be found here: https://www.telfordcollege.ac.uk/remote-study-resources/

We are aware that many employers have had to cancel placements temporarily due to the current situation. We are keeping in touch, with a view to rescheduling them when the risk has been reduced.

Speak to our student services team, as we may be able to find other ways of getting coursework to you.

The Government has given schools and colleges the flexibility to deliver meals or provide shop vouchers to children entitled to free school meals, if they are no longer attending, either due to closures or as a result of self-isolating. We can provide meals or vouchers for supermarkets or local shops, which can be sent directly to families who are either self-isolating at home or whose schools are closed on government advice. Speak to our student services team for details.

Bursary payments will continue in the normal way.

The BeSafe team are available for any student who has a safeguarding concern, or are struggling with their mental health and need to access our mentoring and counselling service. You can learn more about who we are and how to access our services on Moodle here. You can also contact us by email:  besafe@telfordcollege.ac.uk or ring 01952 642220. Click here for a list of key safeguarding contacts.

Our student services team is on hand to provide support and advice. Call 01952 642237, or email info@telfordcollege.ac.uk