Business Administrator Apprenticeship – Level 3

Course Code: IAS196

Course Duration

18 months

Course Type



Haybridge Road, Telford

Course Level


About the course

This is for those whose role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The role involves demonstrating strong
communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others. Business administrators have a highly transferable set of
knowledge, skills and behaviours that can be applied in all sectors.


Apprentices work to improve their knowledge, skills and behaviours in a range of the principles of business administration. Methods include workshops to develop knowledge in 5 key areas that include working with stakeholders and project management. A showcase portfolio of evidence is compiled through the duration of the apprenticeship showing how the apprentice has demonstrated the KSBs through
completion of a range of administrative tasks. The apprentice also works on a project, supported by their employer, which could involve implementing an improvement to a business process.

When the elements above have been completed, demonstrating that the apprenticeship standards have been met (and off the job learning hours have been achieved) apprentices move to gateway. This is where the apprentice, employer and assessor confirms competency and the showcase portfolio of evidence is submitted to an independent assessor.

Careers and progression

Many apprentices remain employed with the company, work towards progression opportunities and/or move onto a Higher Apprenticeship in Business & Professional Administration or a qualification in team leading.

Entry requirements

• Willingness to work towards maths and English at level 2 (equivalent to grade 4 or C) if not previously achieved
• To sit initial assessments for English and maths
• Be able to work more than 30 hours per week

Additional information

Telford College works with the employer to create a specific development plan to meet the apprenticeship standards which the apprentice is expected to work towards. Whilst working to the plan in the workplace the apprentice will track the journey mapping to the required standards showing valuable knowledge, skills and behaviours.

20% off the job training – it is a requirement of the
apprenticeship that the apprentice completes a minimum of 20% of the duration of the apprenticeship as ‘off the job training’. This can include learning that has taken place in the workplace as well as at college. This is recorded on an off the job training record highlighting all the learning that has taken place.

Apprentices are supported by an assessor and the majority of assessment is conducted in the workplace with regular reviews between the employer, assessor and apprentice to discuss progress and achievements.

Business students working at computers
Curriculum Area
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