Staff/Student Login
View Course Guide
Apply Now

Search

Contact

Staff/Student Login
Apply Now

Telford College is open today across all our campuses. Please travel in safely. (12/01/2026).

Parents & Carers

Keeping Your Child Safe

At Telford College, your child’s safety and wellbeing are our highest priorities. We are committed to providing a caring, inclusive and secure environment where every student feels supported, respected and able to succeed. From the very start, students are introduced to our dedicated BeSafe Team and learn how to stay safe both in college and online. These important messages are reinforced through tutorials and enrichment sessions, helping young people build confidence, resilience and awareness.

We take a proactive and personalised approach to support. This includes:
  • Mind Unwind Workshops to help manage stress, exam pressure and online safety
  • Confidential counselling with trained professionals
  • Mental health support from qualified first aiders
  • Safeguarding and early help for students and families when challenges arise
  • Targeted intervention, including specialist external professionals working with students in college
  • Personalised support, such as tailored pastoral plans, time-out spaces and de-escalation strategies

And our elected Student Council has a seat on the college’s board of directors to ensure the voice of our young people is heard at the highest level.

We want every student to feel safe — and to know how to seek help. All concerns are taken seriously and acted on quickly.
Our college community is built on respect and inclusion. Every student, regardless of background or identity, has the right to feel safe. We operate a zero-tolerance approach to bullying, including physical, emotional, verbal and online abuse.
Students regularly tell us they feel safe at college, and their voice is central to how we continue to improve. Through surveys, student voice activities, and representation on the Student Council — which has a seat at board level — their views help shape a safer environment for all.
 
If you ever have concerns about your child or another student, please contact our BeSafe Team:
 
Phone: 01952 642220
Email: besafe@telfordcollege.ac.uk
In person: Main reception
 
You can be confident that your child is supported by a team who care deeply about their safety, wellbeing and future.

Looked-After Young People (LAYP) and Care Leavers (CL)

Here at Telford College, we are committed to supporting our students in every way possible. Our BeSafe team is available to support every student with complete discretion and offer support and guidance to the highest standard.

be safe at telford college logo

We offer bespoke support for prospective students:

  • Explore the campus with a one-to-one tour with one of our highly qualified and supportive BeSafe team.
  • We’ll offer our full support with the application and enrolment process, making sure students are on the right pathways for them to flourish.
  • We’ll attend Year 11 transition meetings, helping their smooth transition from secondary to further education, and offering pre-meeting guidance to make their needs are fulfilled.
  • We’ll help fast-track bursary and travel pass applications, so their first day goes as smoothly as possible.
  • Our team will introduce the young person to their tutors and key staff member’s who will help them with their time at Telford College, such as Student Services, Learner Managers and other support staff.

What we offer for you:

  • We will be the single point of contact for local authorities by signposting them to the right people associated with any looked-after young people and care leavers.
  • We will also organise regular PEP (Personal Education Plan) meetings for all LAYP and CL, contacting social workers if any issues surface.

Contact Caroline Welson, BeSafe Manager, on 01952 642220 or email besafe@telfordcollege.ac.uk

Family Help

At Telford College, your wellbeing is important to us. We want every student to feel safe, supported, and able to succeed.
 
Early Help means getting support as soon as you need it. If something is affecting your wellbeing, studies, or life outside college, our staff are here to listen and help you find the right support. We believe getting the right help at the right time makes a real difference.
 
How We Support You
 
We offer a range of support to help you feel confident and succeed at college.
 

Learning and Personal Support

  • A supportive tutorial programme covering topics like online safety, healthy relationships, exam stress, and mental health.
  • Progress Coaches and Personal Tutors to support your wellbeing, attendance, and progress.
  • Transition Managers to help you settle into college life.
  • A Designated Teacher for students who are looked-after or care leavers.
  • SEND support through Student Centre Plus.

Wellbeing and Safeguarding

  • Confidential counselling with a trained counsellor.
  • Support from our BeSafe Team for safeguarding and mental health advice.
  • Access to specialist services if needed, including BeeU, Family Connect and specialist counselling.
  • Safeguarding workshops from organisations such as Loudmouth Education and Training.

Opportunities and Student Voice

  • A wide range of enrichment activities.
  • Chances to share your views through student surveys, student representatives, and the student council.

Practical Support 

  • Free period products available on campus.
  • Free breakfast and meal deals for students who need extra support.
  • Help from the Student Hub with careers advice, bursaries, and work experience.
  • Access to the Library and Study Centre and a Multi-Faith Room.
 
If you need help or advice, we’re here for you. Our team will always work with you to make sure you get the support you need as early as possible.

All students and their families are entitled to access Early Help support and as a college, staff ensure that appropriate support and guidance is offered to students/ parents/carers at any time. It is important to us that that students and their families get the right support at the right time.

Telford College offers a wide range of its own Early Help services and is committed to promoting positive outcomes for students. The offer includes:

  • A comprehensive, student focussed, personal development programme.
  • A full and robust tutorial programme, including statutory safeguarding topics.
  • A broad and engaging enrichment offer.
  • Counselling on campus by a trained and qualified counsellor.
  • Progress coaches and personal tutors to offer pastoral and attendance support.
  • Access to external safeguarding groups to deliver engaging information sessions.
  • Access to free period products to combat period poverty.
  • Access to free breakfast and meal deals to support those who do not meet the threshold for bursary support.
  • The Sanctuary with sensory room and access to trained behaviour support facilitator.
  • Student Centre Plus for SEND support.
  • Student Hub with access to advisors on careers, bursary/ financial support and work experience.
  • BeSafe team for advice in relation to strategies and pastoral/ suicide intervention plans.
  • Support for transition through Transition Managers.
  • Designated teacher for those who are looked after.
  • Referrals to appropriate services as necessary e.g. BEE U, Family Connect, Physio, Speech and Language Therapy, Occupational Therapy (dependent on the criteria for their services).
  • Signposting to support groups and organisations Out-of-hours safeguarding information – Telford College
  • Behaviour support and Positive Behaviour Process.
  • SEND policy and specialist support.
  • Multi Faith room.
  • Fitness to Study policy.
  • Parents evenings and progress reviews.

There is a range of information and services that can be accessed (some of these may be dependent on locality). Please see below links for the ‘Local Offer’ and other useful websites that can offer support.

Free one hour sessions with West Mercia Police

West Mercia Police are offering free online awareness sessions for parents, guardians, community members and professionals who work with children

Find out more
In our technology-driven world, it can sometimes be difficult to understand what the various digital platforms do, how they work, and the safety settings you require. If you find this difficult and confusing, there is a useful website called ParentZone which has lots of helpful tips and advice.
Useful Apps
CSE Statement
Staff/Student Login
Staff/Student Login