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Out-of-Hours Safeguarding Information

You can contact the BeSafe team by phone on 01952 642220 or by email on besafe@telfordcollege.ac.uk form 8.30am-5pm Monday – Thursday and from 8.30am-4.30pm on Friday during term time.

If you need urgent help outside of office hours, please contact one of the following 24 hour services. 

Please remember,  if you are concerned that you or someone you know is at immediate risk of serious harm please phone 999 or make your way to A&E.


Specialises in child protection and the prevention of cruelty to children.

Website: www.nspcc.org.uk

Helpline (adults): 0800 800 5000

Helpline (children and young people): 0800 1111


Support for parents experiencing child-to-parent abuse.

Website: www.pegsupport.co.uk

Telford Stars

Supporting those affected by drugs or alcohol in Telford and Wrekin.

Website: www.telfordstars.org 


Working with 12 to 21 year olds that are struggling with substance use issues or have a parent in addiction.

Website: www.rechargetelford.org.uk


Supports teenagers affected by someone else’s alcoholism.

Website: al-anon.org

Anxiety UK

Website: www.anxietyuk.org.uk


Website: www.mind.org.uk

Telford Autism Hub

Website: www.telfordautismhub.org.uk

ARCH Trust

Offer emotional support to women after abortion.

Website: www.archtrust.org.uk


Bereavement support helpline.

Website: www.cruse.org.uk

Helpline: 0808 808 1677

Mind Telford

Suicide bereavement service for anyone living in Shropshire, Telford and Wrekin who feels affected by a suicide.

Website: telford-mind.co.uk

Self-refer by phone: 07857 977616

Email: Talk2@telford-mind.co.uk

Telford Young Carers

If you think you are a young carer or you know someone who is please get in touch with us, support for carers aged 5-18.

Website: www.telfordcarers.org.uk

Telford Young Adult Carers

Are you between 16 and 25 and looking after, or helping to look after someone?  Our young adult carers group are there for each other.

Website: www.telfordcarers.org.uk

Telford and Wrekin all age carers centre

Website: www.telfordcarers.org.uk

AXIS Counselling

Supporting survivors of sexual abuse.

Website: www.axiscounselling.org.uk


Drop-in counselling

Website: www.childrenssociety.org.uk


Self-referral for therapy

Telford website: twiapt.mpft.nhs.uk

Shropshire website: shropshireiapt.mpft.nhs.uk

Telford Mind

Website: telford-mind.co.uk

Young minds

Website: www.youngminds.org.uk

Shropshire Domestic Abuse Service

Website: www.shropsdas.org.uk

Phone: 0300 303 1191

Woman’s Aid

Website: www.womensaid.org.uk

West Mercia Women’s Aid

Helpline: 0800 783 1359

West Mercia Men’s Domestic Abuse

Helpline: 0800 014 9082

Love Respect

Information for teenage girls on healthy relationships.

Website: loverespect.co.uk

Beat Eating Disorders

Website: www.beateatingdisorders.org.uk


Muslim Women’s Network

Website: www.mwnhelpline.co.uk

Helpline: 0800 999 5786

Muslim Youth

Website: myh.org.uk

Helpline: 0808 808 2008

Karma Nirvana

Website: karmanirvana.org.uk

Helpline: 0800 5999 247

NHS Direct

In an emergency call 999

Website: 111.nhs.uk

Helpline: 111

Telford and Wrekin Housing Team

Phone: 01952 248248 or 01952 381925

Telford and Wrekin Homelessness Support

Website: www.telford.gov.uk

Helpline: 01952 248248

Thrive – short term accommodation

Helpline: 01952 504325


LQBT foundation

Website: lgbt.foundation

Helpline: 0345 330 3030


Supports gender-diverse children and young people.

Website: hmermaidsuk.org.uk

Helpline: 0808 801 0400

Gender Identity Development Service (GIDS)

Website: gids.nhs.uk


Free 24 hour confidential helpline for under 19’s.

Website: www.childline.org.uk

Helpline: 0800 1111


Online services – Chat to counsellors, read articles that can help, Get support from the Kooth community

Website: www.kooth.com


Website: www.mind.org.uk

NHS Emergency Mental health 

Helpline: 0808 196 4501

NHS Direct

In an emergency call 999

Website: 111.nhs.uk

Helpline: 111


Helpline: 116 123


Immediate help.

Text: 85258

Shropshire access team/Crisis team referrals

Helpline: 0808 196 4501

The Mix

Online guide to life for 16-25 year olds.

Website: www.themix.org.uk

Young Minds

Whether you want to know more about how you are feeling, get information on a mental health condition or know what support is available to you, our guides can help.

Website: www.youngminds.org.uk

General helpline: 0207 089 5050

Parents’ helpline: 0808 802 5544



Website: www.ocduk.org

Self-harm support

Website: selfharm.co.uk


Website: www.mind.org.uk

National Self-harm Network

Website: nshn.co.uk

Calm Harm

A free app that helps you manage or resist the urge to self-harm.

Website: calmharm.co.uk

NHS Open Clinic

Website: openclinic.org.uk

Text: 0752 061 9051

Call: 0333 358 3328

AXIS Counselling

Supporting survivors of sexual abuse.

Website: www.axiscounselling.org.uk

The Holly Project

Supporting survivors of CSE.

Website: hollyproject.org

Rape Crisis Support

Website: rapecrisis.org.uk


Provides information and support for anyone under 35 who is struggling with suicidal feelings, or anyone concerned about a young person who might be struggling.

Website: www.papyrus-uk.org

Helpline: 0800 068 4144


Reception Opening Hours

Term Time
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-5pm
Thursday 8am-8pm
Friday 8am-4.30pm

During Holidays
Monday-Thursday 8.30am-5pm
Friday 8.30am-4.30pm