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Out-of-hours safeguarding information

You can contact the BeSafe team by phone on 01952 642220 or by email on besafe@telfordcollege.ac.uk form 8.30am-5pm Monday – Thursday and from 8.30am-4.30pm on Friday during term time.

If you need urgent help outside of office hours , please contact one of the following 24 hour services. 

Please remember,  if you are concerned that you or someone you know is at immediate risk of serious harm please phone 999 or make your way to A&E.


Emotional support for anyone feeling down, experiencing distress or struggling to cope, and has a 24-hour helpline.

Contact:  116 123


A free 24-hour helpline to help anyone under 19 with any issue. It is free, confidential and available any time, day or night.

Contact: 0800 1111 or visit Childline website click here

Shropshire access team/crisis team referrals

Contact: 0808 196 4501


If you are struggling to cope and need to talk, our trained staff are here for you, day or night. Shout is a free, confidential, anonymous text support service. You can text from wherever you are in the UK.

Text: SHOUT to 85258


An online resource where you can chat to counsellors, access information, and get support from the Kooth community.

Visit: kooth.com

Telford & Wrekin housing team

Contact: 01952 248248 or 01952 381925


Short term accommodation support.

Contact: 01952 504325


Provide a free, confidential and easy to access service for anyone needing support for their alcohol or drug use living in Telford and Wrekin.

If you are concerned and looking for some advice or support then please call us or refer yourself online.

Contact: 0300 456 4291 or visit their website – click here


Recharge support under 21’s to overcome their individual barriers. They provide one to one support and group projects for those with drug & alcohol addiction, hidden harm and emotional well-being. 

Contact: 01952 660000 or 07486682606

West Mercia Women’s Aid

WMWA domestic abuse helpline know how hard it can be to make that first call – our priority is to listen and ensure that callers feel heard and supported. All calls are kept confidential unless we are concerned for someone’s safety.

Our trained workers will support anyone who calls our Helpline – providing information and advice on safety planning, reporting to the Police, housing, and access to both our own services and those of other agencies.

Contact: 0800 783 1359

Shropshire Domestic Abuse Services

Contact: 0300 303 1191

Victims/support for child sexual abuse

Contact: 01384 411 722

Shropshire and Telford & Wrekin Sexual Health Nurse

Contact: 0333 358 3328 or 07520619051

NHS Direct

Contact: 111 or in emergences 999

Family Connect

Need information

Contact: 01952 385385 or out of hours 01952 676500

Improving Access to Psychological Therapies – CBT

Self-referral through GP.

Contact: 01952 457 415

Reception Opening Hours

Term Time
Monday 8am-7pm
Tuesday 8am-7pm
Wednesday 8am-5pm
Thursday 8am-7pm
Friday 8am-4.30pm

During Holidays
Monday-Thursday 8.30am-5pm
Friday 8.30am-4.30pm