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Autocare Technician Apprenticeship – Level 2

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About the course

An Autocare Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Autocare or Fast-Fit Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Autocare Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

The Autocare Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

Topics and units

  • Health and safety in the workplace including equipment maintenance
  • Carry out stock procedures
  • Carry out vehicle safety inspections and routine maintenance
  • Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times
  • Carry out replacement/repair and balancing of a range of light vehicle tyres
  • Carry out the replacement of components on a specific range of vehicle systems
  • Carry out 4-wheel Geometry operations
  • Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment to support fault identification and repair
  • Identify & procure correct parts to meet specific customer requirements
  • Access vehicle technical data to inform inspections and make judgements on wear and serviceability
  •  Deal with and resolve low-level customer complaints
  • Communicate effectively with customers, suppliers and colleagues
  •  Use specific company IT systems within the workplace


In the last 3 months of the apprenticeship, the apprentice must take part in an End Point Assessment, consisting of a knowledge test, practical observations and a professional review (supported by a portfolio)

The End-Point Assessment must have independence and successful completion will lead to final certification of the apprenticeship and demonstrate that the apprentice is fully competent and can work safely and confidently as an Autocare Technician.

Careers and progression

Many apprentices remain employed with the company and may further develop their skills by gaining M.O.T tester status or specialist hybrid and electric vehicle qualifications.

Entry requirements

Individual employers will set the selection criteria for the applicant. It is recommended during the selection process that the learner demonstrates the following qualities:

• Interested in motor vehicles
• General analytical and mechanical skills
• Research and problem solving skills
• Organised, methodical and good attention to detail
• Good communication skills, both oral and written
• Works as part of a team to deliver excellent service

Any apprentices who do not have English and Maths GCSE’s at grade C / grade 4 or Functional Skills L2 will be required to complete these as part of their apprenticeship.

Additional information

It is expected that it will typically take three years for the apprentice to attain the required level of competence in the workplace, although it may be less if you already have
significant training and practical experience.

Apprentices attend college for 6 hours per week (term time) in order to facilitate the skills and knowledge required to progress through structured gateways before final End Point Assessment.

Telford College works with the employer to create a specific development plan to meet the apprenticeship standards. You will also be assigned a workplace Mentor who will assist with training and pass judgement on your progress. Whilst working towards standards, you will be required to track and show evidence of your progress by using an electronic logbook together with an off the job record highlighting all the learning that has taken place (a min of 20% of the duration of the apprenticeship).

What to do next

If you are interested in applying for this course, please click ‘apply now‘ on this page or at the top of any page, and create an website account or sign in an account you have already created and complete the application form. 

To find out more information about our courses and college life, you can visit an open event to meet our team and check out our facilities for yourself.


Full time


30 months


Haybridge Road


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Open event
19 June 2024
5.00pm — 7.30pm
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24 June 2024
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25 June 2024
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