To be one of the first points of contact for IT Incidents and requests. Resolving technical issues. Trouble shooting Operating System, Hardware, and application issues. Train on different IT systems and services learning about Networking, Server Operating Systems and Computer Programming.
The apprentice will cover the following units:
• Cisco Introduction to Networks CCNA1
• Microsoft Server Admin MTA
• CIW – Internet Business Associate
• Microsoft Software Development Fundamentals MT
A minimum of GCSEs at grades 4 – 9 (GCSE C or above)
English and Maths.
• Be able to work more than 30 hours per week.
• To sit an assessment for English, maths and multi choice
• An interview with our Sales team and Computing
The apprenticeship lasts approx. 18 months.
Apprentices attend college for one day per week (term time) and work towards passing the knowledge requirements of Infrastructure technician course. Completing 4 modules each assessed by an exam.
Telford College works with the employer to create a specific development plan to meet the apprenticeship standards which the apprentice is expected to work towards. Whilst working to the plan in the workplace the apprentice will track the journey mapping to the require standards showing valuable knowledge, skills and practical experience gained. Alongside an off the job record highlighting all the learning that has taken place (a min of 20% of the duration of the
apprenticeship). Apprentices are supported by a computing tutor whilst at college.
Assessment in the workplace and with regular reviews between the employer, tutor and apprentice to discuss
progress and achievements.
When the apprenticeship standard, knowledge requirements, portfolio, and off the job learning hours has been completed apprentices move to gateway. This is where the employer confirms competency and a project is set for the apprentice to complete ready for end point assessment.
A project report is created by the apprentices and submitted to the EPA for grading. Following the submission a discussion takes place to confirm competency and is graded.