Understanding and Managing Difficult Conversations – Short Course

This interactive session is suitable for anyone who would like to gain more confidence in managing difficult and challenging conversations at work. We will explore different types of communication behaviors and how we can gain insight into them. We will also look at some useful communication tools to support you in having those difficult conversations.

Developing Effective Communication Skills – Short Course

This interactive session is suitable for anyone wanting to improve their communication skills at work. We will explore different communication styles and how we can adapt our communication to become more effective. We will also explore barriers to communication and how this can impact on you and others. We will also look at some useful […]