Could you cope with someone who is difficult to manage? This course gives learners an insight into behaviour that challenges and how to respond to these situations in the most appropriate and supportive way. Learners will examine what behaviour that challenges means, why it may occur and how to promote positive behaviour. They will learn […]
Britain is a culturally-diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to tackle discrimination and promote equality. So a good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.
Workplace violence and harassment can have huge consequences. The Trades Union Congress estimates that 29% of people have been bullied at work, and many leave their job because of it. Understanding about effective communication and ways to reduce conflict in the workplace will help to create a more positive working environment, benefiting both employers and […]
Data protection compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.
To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; but 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in […]
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key – this is all explored on this course.
As well as attaining a nationally-recognised qualification upon completion, candidates will further their personal and professional development and gain relevant skills, knowledge and understanding which will be of significant benefit to their employers. Interested in this course? Leave use an enquiry – click here
Your main responsibility will be to provide high quality service to customers which will be delivered from the workplace, digitally, or through visiting the customer’s own locality. These may be one-off routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet and greet, sales, resolving problems, after care, service recovery or […]
This is for those who handle day-to-day queries and provide HR advice, work on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; use HR systems to keep records; provide relevant HR information to the business; work with the business on HR changes.