Archives

Level 2 Certificate in Principles of Business Administration

This is an accredited programme, fully funded through our Adult Education Budget, delivered virtually using Microsoft Teams and distance learning resources.

This course is ideal for individuals with limited knowledge or experience in Business Admin, giving a greater awareness of administrative roles; but similarly, is suitable for those in existing Admin roles who would like the opportunity to gain an accredited qualification to enhance their CV.

What will I learn?

Over the course of the programme you will gain an understanding and insight into what Administrators do, covering topics including:

  • Business document production
  • Working with colleagues
  • Organising meetings
  • Managing diary systems
  • Dealing with incoming and out-going mail
  • Information storage
  • And more!

Course delivery and assessment

  • Delivered over 6 weeks
  • 5 x 3 hour virtual classroom sessions delivered via MS Teams, 9:30am to 12:30pm
  • Digital learning materials and resources to support your learning, with element of self-study required each week
  • Completed workbooks and exercises emailed back to your tutor for marking and feedback
  • Additional 1-2-1 support sessions available via email / phone / Teams if required

Course eligibility

  • Students must be aged 19+ as of 31/08/2020
  • Not on another government funded training programme (such as an apprenticeship)
  • Be a resident of England  – please note some ‘devolved’ geographic exemptions may apply (contact me if you are unsure if this applies to you)

Resources required

  • Access to a laptop or desktop computer, with internet access
  • Software to produce documents (such as Word, PowerPoint or similar)
  • An email account

To find out more information or to enrol on a course please call the Employability team on 01952 642554 or email us at employability@telfordcollege.ac.uk and we will be happy to help.

Level 2 Certificate in Awareness of Mental Health Problems

Mental health concerns how we think, feel and behave and mental health problems can affect anyone. In fact, as many as one in four people in the UK will be diagnosed with a mental health issue at some point in their lives. This figure indicates that most people will have firsthand experience of mental distress, whether it be themselves or someone they know.

The learning materials for the Certificate in Awareness of Mental Health Problems will provide students with comprehensive knowledge and understanding of the various forms of mental distress, including stress, anxiety, phobias, depression, dementia and schizophrenia, among others.

What are the benefits of doing this course?

Mental distress takes many forms. This qualification aims to broaden learners’ knowledge of mental ill-health and the most commonly diagnosed mental health conditions. Learners will develop an awareness of the signs and symptoms of these conditions and how they may affect people’s day-to-day lives. Learners will also gain an insight into how these conditions can be successfully managed.

The qualification is currently designated as a target-bearing full Level 2 qualification and is mapped to the Skills for Health National Occupational Standards and the knowledge set for dementia from Skills for Care. Consequently, employers can be assured that staff who complete this programme are meeting industry standards.

What will I learn?

The Level 2 Certificate in Awareness of Mental Health Problems comprises four concise module workbooks which combine the following units:
MODULE A:
Understanding mental health
MODULE B:
Understanding stress
Understanding anxiety
Understanding phobias
Understanding obsessive compulsive disorder
Understanding post-traumatic stress disorder
MODULE C:
Understanding depression
Understanding post-natal depression
Understanding bipolar disorder
MODULE D:
Understanding schizophrenia
Understanding dementia
Understanding eating disorders
Understanding attention defecit hyperactivity disorder

Each unit contains activities and assessments designed to cover the specific learning outcomes.

Course delivery and assessment

This is a Distance Learning programme.  On enrolment you will be issued with all the relevant online learning materials required to complete the qualification. These materials have been officially endorsed by the Awarding Organisation, NCFE CACHE. The learning materials comprise a set of high-quality online knowledge workbooks alongside access to our electronic portal that allow learners to complete a portfolio of evidence and demonstrate their achievement of all the learning outcomes associated with each unit.  Learners are also assigned an assessor whom they can speak to should they require advice at any stage.

Entry Requirements

To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/20, be a resident of England and have lived in the EU for the last three years.  You cannot be currently studying on any other course with us or another provider.

Progression opportunities

By undertaking this programme, candidates will be able to further their own continuous professional development, which may improve their career prospects, or they can progress on to further qualifications such as courses in health and social care or related subjects.

Click here to download qualification factsheet.

To find out more information or to enrol on a course please call the Distance Learning team on 01952 642335 or email us at DistanceLearning@telfordcollege.ac.uk and we will be happy to help.

 

Level 2 Certificate in Counselling Skills

Many people find it helpful to seek the support of counselling at some point in their lives. People in any situation could benefit from counselling, those with the correct understanding, knowledge and skills can provide them with support to improve personal well-being. .

What are the benefits of doing this course?

As well as attaining a nationally recognised qualification to evidence competency to employers, candidates will further their personal and professional development through improving their understanding of how counselling skills work.

What will I learn?

The Level 2 Certificate in Counselling Skills includes the following units that are presented in two concise module workbooks:
• Diversity and Ethics in the Use of Counselling Skills
• Introduction to Counselling Skills Theories
• Counselling Skills and Personal Development
• Using Counselling Skills

Please note that this qualification does not qualify learners to practice as a counsellor; however, it can support progression within a range of employment roles due to the transferable nature of counselling skills.

Course delivery and assessment

This is a Distance Learning programme.  On enrolment you will be issued with all the relevant learning materials required to complete the qualification. These materials have been officially endorsed by the Awarding Organisation, NCFE CACHE. The learning materials comprise a set of high-quality knowledge workbooks alongside assessment booklets that allow learners to complete a portfolio of evidence and demonstrate their achievement of all the learning outcomes associated with each unit.  Learners are also assigned an assessor whom they can speak to should they require advice at any stage.

Entry Requirements

To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/20, be a resident of England and have lived in the EU for the last three years.  You cannot be currently studying on any other course with us or another provider.

Progression opportunities

By undertaking this programme, learners will be able to further their own continuous professional development, which may improve their career prospects. Learners may then wish to progress on to further qualifications.

Click here to download qualification factsheet.

To find out more information or to enrol on a course please call the Distance Learning team on 01952 642335 or email us at DistanceLearning@telfordcollege.ac.uk and we will be happy to help.

Level 2 Certificate in Principles of Business Administration

There were an estimated 5.5 million private sector businesses in the UK at the start of 2016. Despite the recent economic difficulties, the trend has been steadily increasing in the business population. Today’s global economy brings with it a wealth of new markets, shrinking profit margins and increasing operating expenses; the need for good business admin has never been greater.

What are the benefits of doing this course?

As well as attaining a nationally recognised qualification upon completion, candidates will further their personal and professional development and gain relevant skills, knowledge and understanding, leading to improved expeirience for those using their services.

What will I learn?

The Level 2 Certificate in Principles of Business Administration comprises of the following units that are presented in three concise module workbooks:
MODULE 1
• Principles of Providing Administrative Services
• Principles of Business Document Production and Information Management
• Understand Communication in a Business Environment
• Understand Employer Organisations
• Understand How to Develop Working Relationships with Colleagues
MODULE 2
• Understand how to deal with mail
• Understand Reception services
• Understand the management of diary systems
• Understand event organisation
• Understand finance for administrators
MODULE 3
• Understand information storage and retrieval
• Understand archiving requirement

Course delivery and assessment

This is a Distance Learning programme.  On enrolment you will be issued with all the relevant online learning materials required to complete the qualification. These materials have been officially endorsed by the Awarding Organisation, NCFE CACHE. The learning materials comprise a set of high-quality online knowledge workbooks alongside an easily accessible electronic platform that allows learners to complete a portfolio of evidence and demonstrate their achievement of all the learning outcomes associated with each unit.  Learners are also assigned an assessor whom they can speak to should they require advice at any stage.

Entry Requirements

To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/20, be a resident of England and have lived in the EU for the last three years.  You cannot be currently studying on any other course with us or another provider.

Progression opportunities

By undertaking this programme, learners will be able to further their own continuous professional development, which may improve their career prospects. Learners may then wish to progress on to further qualifications.

Click here to download qualification factsheet.

To find out more information or to enrol on a course please call the Distance Learning team on 01952 642335 or email us at DistanceLearning@telfordcollege.ac.uk and we will be happy to help.

Level 2 Certificate in Understanding Behaviour that Challenges

In an individual’s personal or work life they may encounter behaviour that they find hard to understand and difficult to ‘manage’. This course gives learners an insight into behaviour that challenges and how to respond to these situations in the most appropriate and supportive way. Learners will examine what behaviour that challenges means, why it may occur and how to promote positive behaviour.

They will learn about the importance of effective communication and the vital role of reflection following episodes of behaviour that challenges. Learners will also explore the support available to maintain their own well-being. Behaviour that challenges others is almost always a form of expression (a way of telling us something) and an indicator of unmet needs. The ‘challenge’ is not the person. The challenge is to understand the triggers for and reasons behind their behaviour. This understanding will help care and education providers alike to develop the proactive strategies needed to reduce incidences of behaviour that challenges in the future.

Who’s it for?

This qualification would be particularly useful to those who work in an educational setting or within health and social care. More generally, it is also suitable for individuals who wish to learn more about how to respond to incidences of behaviour that they may find challenging.

What are the benefits of doing this course?

As well as attaining a nationally recognised qualification upon completion, candidates will gain a thorough understanding of the common causes and triggers of behaviour that challenges. Candidates will also learn about effective communication skills and de-escalation techniques. Knowing how to anticipate behaviour that others may find challenging and how to respond to these situations appropriately can help to create a more harmonious living or working environment.

What will I learn?

The Level 2 Certificate in Understanding Behaviour that Challenges comprises four mandatory units that are presented in two concise module workbooks:
MODULE A
Unit 01: Understand behaviour that challenges
Unit 02: Understand how to support positive behaviour
MODULE B
Unit 03: Understand the importance of effective communication and the management of behaviour that challenges
Unit 04: Understand the role of reflection and support for those involved in incidents of behaviour that challenges

Course delivery and assessment

This is a Distance Learning programme.  On enrolment you will be issued with all the relevant learning materials required to complete the qualification. These materials have been officially endorsed by the Awarding Organisation, NCFE CACHE. The learning materials comprise a set of high-quality knowledge workbooks alongside assessment booklets that allow learners to complete a portfolio of evidence and demonstrate their achievement of all the learning outcomes associated with each unit.  Learners are also assigned an assessor whom they can speak to should they require advice at any stage.

Entry Requirements

To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/19, be a resident of England and have lived in the EU for the last three years.  You cannot be currently studying on any other course with us or another provider.

Progression opportunities

By undertaking this programme, learners will be able to further their own continuous professional development, which may improve their career prospects. Learners may then wish to progress on to further qualifications.

Click here to download qualification factsheet.

To find out more information or to enrol on a course please call the Distance Learning team on 01952 642335 or email us at DistanceLearning@telfordcollege.ac.uk and we will be happy to help.

Distance Learning

Distance Learning courses

Distance Learning gives you the flexibility to study when and where you want, with no requirement to attend College. All that we need is your commitment – with most courses lasting 12 weeks you will need to be confident you can complete in your own time, especially if you work full-time.

We currently offer over twenty different accredited programmes of study, including Customer Service, Dementia Care, Counselling Skills and Understanding Safeguarding & Prevent; and with further courses being added regularly we are confident there is something to suit everyone.

To find out more information or to enrol on a course please call the Distance Learning team on 01952 642335 or email us at DistanceLearning@telfordcollege.ac.uk and we will be happy to help.